What are DeeLight & DeeSure?
At DeeMoney, we believe sending money should be more than just a transaction—it should be a promise kept. By combining DeeLight's reliability and DeeSure's accountability, we've created a service that's not just about transferring money but about ensuring your peace of mind.
How can I use DeeLight & DeeSure?
DeeLight & DeeSure are automatically available to all DeeMoney customers for transactions made via the DeeMoney App or at branches for transfers to more than 62 countries. With DeeLight, your money reaches its destination on time, and with DeeSure, if a transaction is not completed within 3 working days*, funds are automatically refunded.
** “Three working days” refers to the processing time calculated excluding weekends and public holidays in both Thailand and the recipient's country.
DeeLight: Fast, Reliable Money Transfers
DeeLight aims to complete 90% of transactions within minutes to 24 hours.
Processing time: Most transfers are completed within minutes to 24 hours (For working days in both Thailand and receiving countries)*
Payout network: Enhanced networks increase efficiency.
Timelines: Clear timeframes provide predictability.
*External factors such as banking networks, regulatory reviews, and public holidays may impact processing times. if a transaction is not completed within 3 working days*, funds are automatically refunded. (Public holidays, weekends, and non-banking days in the sending or receiving country are not considered working days).
DeeSure: Security and Timely Delivery
- Fund protection: Customer funds are held separately from operational accounts.
- Automated Refunds: If a transaction is not completed within 3 working days* funds are automatically refunded.
* "Three working days" refers to the processing time calculated excluding weekends and public holidays in both Thailand and the recipient's country
Exceptions Apply
The Service Level Agreements listed above this section DO NOT apply in the following cases:
- If your transaction is held by compliance on either sender or receiver party and face delays requiring further investigations or documentations to support the transaction details. You will be contacted in case of this exception.
- Wrong or Inactive Bank accounts are not eligible to receive funds.
- Technical / Network related issues at Send or Receive side.
DeeMoney is a licenced entity under the “Authorized Money Transfer Agent License no. MT125590013”, “Money Changer License no. MC125600121”, “E-Transfer License no. Bor(4) 033/2561)” and “E-Money License no. Bor(2) 001/2565)” Issued by the Bank of Thailand and the Ministry of Finance.