DeeMoney Resumes International Money Transfers

DeeMoney Resumes International Money Transfers

Service Resumption Announcement

DeeMoney has resumed international money transfer services across our mobile app, website, and branch locations.

Our services now operate with optimized processing speeds and enhanced operational efficiency, reflected through our DeeLight and DeeSure service frameworks.

Introducing DeeLight & DeeSure: Two Pillars Supporting Speed and Security

We remain committed to improving the efficiency and integrity of cross-border money transfers. Our service enhancements focus on two key areas: transaction speed and customer protection.

🚀 DeeLight: Focused on Faster Transfers

💡 How Fast is DeeLight? We strive to complete 90% of all transactions within minutes to 24 hours.

In 2019, DeeNext set a benchmark by ensuring transactions were completed by the next working day. But in 2025, speed expectations have evolved.

That’s why we’ve introduced DeeLight—our upgraded speed standard, focused on completing the majority of transactions within minutes to 24 hours.

✔️ Most transfers are completed within minutes to 24 hours. ✔️ Optimized processing through improved payout networks and system enhancements. ✔️ Designed for efficiency, ensuring your money moves quickly and smoothly.

While the majority of transactions are processed swiftly, external factors such as banking networks, regulatory reviews, public holidays, and recipient country processing times may lead to longer durations.

🔒 DeeSure: Supporting Security, Auto Refunds, and Compensation

DeeSure reflects our commitment to maintaining high standards of fund security, regulatory alignment, and service accountability.

Key Pillars of DeeSure

1️⃣ Fund Safeguarding – Customer funds are held in segregated accounts, in compliance with Bank of Thailand regulations

2️⃣ Auto Refund – Transactions that cannot be completed within 3 working days* are refunded to the sender

*Eligibility conditions apply. Delays caused by incorrect information, compliance holds, or external third-party issues may not qualify.

What This Means for You

💡 For Families – Funds delivered when they’re needed most, with added peace of mind

💡 For Businesses – Improved speed and greater reliability for cross-border transactions

💡 For Emergencies – Faster resolution in urgent scenarios

Our current goal is to complete most transactions within minutes to 24 hours through DeeLight, with DeeSure offering additional protection in the rare cases of extended delays.

Why Trust DeeMoney

✔️ Regulated and compliant with Bank of Thailand financial frameworks

✔️ Thailand’s largest non-bank international money transfer service since 2018

✔️ Ongoing investments in transaction monitoring, fraud detection, and automation

✔️ Service enhancements designed with efficiency, accountability, and transparency in mind

Moving Forward

This pause allowed us to reassess and refine how we serve our customers, focusing on what matters most: speed, security, and trust. We appreciate your patience and look forward to delivering an improved experience moving forward.

Explore the upgraded DeeMoney platform today. #DoGoodGetGood #DeeMoneyIsBack