What is DeeNext?
DeeNext is a new money transfer service offered by DeeMoney with a guarantee that your money will reach the beneficiary account within the next working day from the transaction date.
Available in 35 countries
Australia
Austria
Belgium
China
Cyprus
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong SAR China
Hungary
India
Indonesia
Ireland
Italy
Latvia
Lithuania
Malaysia
Malta
Monaco
Netherlands
Norway
Pakistan
Philippines
Portugal
San Marino
Singapore
Slovakia
South Korea
Spain
Sweden
United Kingdom
United StatesHow does it work, and how can I use it?
DeeMoney Money Transfer service is available to all registered customers 24/7 via the DeeMoney app (iOS and Android), and during working hours at branches.
The DeeNext service is available to all DeeMoney customers automatically for the 35+ countries listed below for transactions made via the DeeMoney App and from branches. This means that any transfers to those countries will be credited within the next working day*. No further registration is required to use the DeeNext Working Day service.
What Does “Next Working” Day Mean?
DeeNext guarantees that the transaction will be credited into the beneficiary account within the next working day (as per receive country timezone) provided the transfer is conducted and paid by 4pm Bangkok time from Monday to Friday (Excluding public holidays).
If your transaction to DeeMoney was processed by 4pm on a working day (not a weekend or national holiday) in Thailand, your receiver will have their account credited within the next working day. This is the guarantee provided by transactions using the DeeNext service.
Example
You have made a transaction to an Indian bank account on Monday at 3pm using DeeNext. The Recipient will receive the funds on Tuesday in India provided that it’s not a public holiday.
Weekends and public holidays in Thailand, the USA, and your receiving country will NOT be considered part of the processing time period. DeeNext working day service only applies to transactions working days before 4pm.
If your transaction to DeeMoney was processed on a weekend or national holiday in Thailand, your receiver will have their account credited within the next working day instead. This is the guarantee provided by transactions using the DeeNext service.
Example
You have transferred to the US on Sunday at 2 PM in Thailand; the transaction will be processed the next working day in Thailand, in this case, Monday. The funds will then be credited to the receiver in the US on Tuesday, as per the US timezone, with DeeNext service level guarantee.
Weekends and public holidays in Thailand, the USA, and your receiving country will NOT be considered part of the processing time period. DeeNext working day service only applies to transactions working days before 4pm.
What is the fee?
The service charge for DeeNext is a flat rate of 125 THB for all remittance amount transferred. A flat rate means that there are no hidden costs. There is no deduction in the beneficiary amount and the funds are received in full.
What if it is delayed?
DeeNext has been through countless testing and we are confident that delays are extremely unlikely to happen. However, anything can happen. As such, if the transaction has been done on a working day in both countries (Thailand and the receiving country) and before 4 PM of the working day and the money was not received within the guaranteed time given, DeeMoney will offer an immediate refund of the transfer amount and service fee.
Exceptions Apply
The Service Level Agreements listed above this section DO NOT apply in the following cases: If your transaction is held by compliance on either sender or receiver party and face delays requiring further investigations or documentations to support the transaction details. You will be contacted in case of this exception. For customers that submit wrong or inactive accounts the transactions will not be able to be completed in the service level guarantees.
DeeMoney is licenced entity under the “Authorized Money Transfer Agent License no. MT125590013”, “Money Changer License no. MC125590070”, “E-Transfer License no. Bor(4) 033/2561)” and “E-Money License no. Bor(2) 001/2565)” Issued by the Ministry of Finance.
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