What is DeeNext?
DeeNext is a new money transfer service offered by DeeMoney with a guarantee that your money will reach the recipient's account within the next working day following the transaction date.
Available in 36 countries
Australia
Austria
Belgium
China
Cyprus
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong SAR China
Hungary
India
Indonesia
Ireland
Italy
Latvia
Lithuania
Malaysia
Malta
Monaco
Myanmar
Netherlands
Norway
Pakistan
Philippines
Portugal
San Marino
Singapore
Slovakia
South Korea
Spain
Sweden
United Kingdom
United StatesHow can I use DeeNext?
DeeMoney money transfer service is available to all registered customers 24/7 through the DeeMoney Neo app (available on iOS & Android), and during working hours at branches.
The DeeNext service is automatically available to all DeeMoney customers for transactions made via the DeeMoney App or from branches in over 35 countries listed below. Any transfers made to these countries will be credited within the next working day without the need for any further registration.
What Does “Next Working” Day Mean?
DeeNext guarantees that the transaction will be credited into the recipient's account within the next working day (as per receive country timezone) provided the transfer is conducted and paid by 4 P.M. Thailand time from Monday - Friday (Excluding public holidays).
If your transaction was processed by DeeMoney before 4 PM on a working day in Thailand (excluding weekends and national holidays), your receiver's account will be credited on the next working day as guaranteed by the DeeNext service.
Example
You have made a transaction to India on Monday at 3PM using DeeNext. The Recipient will receive the funds on Tuesday in India provided that it’s not a public holiday
Weekends and public holidays in Thailand and your receiving country will NOT be considered part of the processing time period. DeeNext working day service only applies to transactions working days before 4pm.
Weekends and public holidays in Thailand and your receiving country will NOT be considered part of the processing time period. DeeNext working day service only applies to transactions working days before 4pm.
Example
You have transferred to the US on Sunday at 2 PM in Thailand; the transaction will be processed the next working day in Thailand, in this case, Monday. With DeeNext service level guarantee, the funds will then be credited to the receiver in the US on Tuesday, as per the US time zone.
Weekends and public holidays in Thailand and your receiving country will NOT be considered part of the processing time period. DeeNext working day service only applies to transactions working days before 4pm.
What is the fee?
The service charge for DeeNext is a flat rate of 125 THB (excluding VAT), with no minimum amounts transferred, no hidden costs, and no deductions. This means that the funds will be received in full.
What if it is delayed?
DeeNext has been through countless tests, and we are confident that delays are extremely unlikely to happen. However, despite our best efforts, unforeseen circumstances can arise. As such, if the transaction was done on a working day before 4 PM in both Thailand and the recipient country but the money was not received within the guaranteed time given, DeeMoney will promptly refund the transfer amount and service fee.
Exceptions Apply
The Service Level Agreements listed above this section DO NOT apply in the following cases: • If your transaction is held by compliance on either sender or receiver party and face delays requiring further investigations or documentations to support the transaction details. You will be contacted in case of this exception. • For customers that submit wrong or inactive accounts the transactions will not be able to be completed in the service level guarantees.
DeeMoney is licenced entity under the “Authorised Money Transfer Agent License no. MT125590013”, “Money Changer Licence no. MC125590070”, “E-Transfer License no. Bor(4) 033/2561)” and “E-Money Licence no. Bor(2) 001/2565)” Issued by the Bank of Thailand.
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